Terms of Service

This site (https://www.lautira.com) is operated by Cikian (referred to below as "we"), and the brand name used publicly is Lautira.

By registering an account, submitting an order or using the services on this site, you confirm that you have read these terms and the "Privacy Policy" in full and agree to them. If you do not agree, please do not register or place an order.

If you use this site on behalf of a company or another organisation, you confirm that you are lawfully authorised by that organisation, and that the organisation bears the corresponding obligations and liabilities.

These terms take effect on November 1, 2026. The current version is v1.0.

This site

means https://www.lautira.com and all of its pages in every language.

We

means Cikian, the provider of these terms.

You

means the individual who registers on, browses or buys products from this site; where an organisation is represented, it means that organisation.

Products

means the tangible goods displayed and sold on this site, together with the related services.

Order

means the purchase request you submit through the checkout page, and the transaction record we create from it.

Promotion

means a discount offer such as a limited-time discount, a spend-and-save offer or a flash sale.

1. Please register with an email address that you lawfully hold, and make sure the information you provide is true, accurate and complete.
2. Please keep your account and password safe. Actions taken through your account are treated as your own; if you find that your account has been misused, notify us immediately at support@lautira.com.
3. Your account is for your own use only. You may not transfer it, lend it, sell it or otherwise make it available to anyone else.
4. You can sign in with a Google account. That sign-in method is provided by Google, and Google's own terms also apply to you.
5. If you are under 18, please use this site with the consent and guidance of your guardian, and have your guardian register and place orders on your behalf.
6. If there is bulk registration, impersonation of another person, fraudulent ordering, an attack on this site or similar conduct, we may restrict or terminate your account and reserve the right to pursue legal liability.
7. You can request closure of your account at any time by writing to support@lautira.com. A closed account cannot be restored, and the related data is handled under the "Privacy Policy".

• We try to describe product specifications, materials, dimensions and colours accurately. Because of differences in shooting light and display devices, the actual colour may differ slightly from the images; this is within the normal range.
• Product prices, stock and promotion information are those shown on the checkout page when you place your order.
• If a system error makes a price, stock level or discount clearly abnormal (a price significantly below the market price, for example), we will contact you before shipping to confirm: you can place a new order at the correct price, or cancel the order and receive a full refund.
• Promotions follow the rules published on the promotion page. Where the same product meets several promotion conditions at once, the discount shown on the checkout page applies and discounts are not stacked (unless the promotion page states otherwise).

1. Product listings and price information on this site are an invitation to make an offer and do not constitute a commitment by us to sell.
2. Submitting an order constitutes your offer to buy. The contract of sale between us is formed when we ship the products or send you a shipping notice.
3. The order amount is the amount calculated on our servers at checkout. The price shown on the checkout page is valid for 15 minutes; after that you need to confirm the price again.
4. After submitting an order, please complete payment within the payment window shown on the checkout page (usually 30 minutes). Orders that are not paid within that time are cancelled automatically, and any stock held for them is released.
5. In the following situations we may cancel the order before shipping and refund it in full: the product is out of stock or has been delisted, the price or discount information contains an obvious error, the delivery address cannot be served, the transaction appears fraudulent or abnormal, or the transaction has to stop under the law or a regulatory requirement.
6. The quantity you may buy in a single order may be limited by stock and by the principle of reasonable personal use.

• Product prices are those shown on the checkout page when you place your order; the product amount and the shipping fee are listed separately.
• This site prices and settles in CNY. If your payment instrument is charged in another currency, the exchange rate and any currency conversion fee are set by your card issuer or payment provider. We cannot control them and do not bear them.
• Apart from the amounts clearly listed on the checkout page, we do not charge any other fee for an order.
• If a product is shipped across borders and customs duties, import taxes or other clearance charges arise, you bear those charges, as notified by the carrier or by customs. If you refuse to pay and the product is returned, we will refund the balance after deducting the return shipping actually incurred in both directions and the necessary costs.
• Shipping rules are those described on the product page and the checkout page; products marked as free shipping carry no additional shipping fee.

• The payment methods available are those actually shown on the checkout page. Payment is processed by third-party payment providers; we do not handle your bank card number or your payment password.
• The order status updates after a successful payment. If you have paid but the order status has not updated, contact us at support@lautira.com. We will verify it and sort it out for you, and you will not be asked to pay again.
• If payment fails, is not completed in time or the payment channel is unavailable, the order may be cancelled automatically and any stock held for it is released.
• Refunds are returned by the original payment route; if that route is unavailable, we will agree another method with you.

• We arrange delivery to the delivery information you submit. Please make sure the recipient name, contact phone number and address are accurate and complete. If delivery fails or a second delivery is needed because the information is wrong, you bear the extra costs.
• Delivery times are estimates. They depend on stock, the carrier and events beyond our control and are not a commitment by us. We will do our best to show the expected time on the product page and the order page.
• Risk of damage to or loss of the products passes to you when the products are delivered to the address you gave and are signed for by the recipient or an authorised person collecting on their behalf. Please check the outer packaging when you sign. If it is damaged, items are missing or the wrong item was sent, refuse delivery or contact us promptly.
• Cross-border orders may be delayed by customs inspection. We will help by providing the necessary documents, but we do not bear any loss of time caused by customs processing.

We offer a return without reason service within 7 days of delivery, and we bear responsibility for returns and exchanges for product quality issues under applicable law.

1. Return without reason: within 7 days after delivery you may apply to return a product without reason if it is in good condition, complete with accessories and packaging, and can be sold again. You bear the return shipping cost.
2. Products that cannot be returned without reason: customised products, products that are easily dampened, spoilt or short-lived once opened, audio and video products and software delivered online or already opened, newspapers and periodicals, and other products for which the law does not allow return without reason.
3. Quality issues: if a product has a quality defect, does not match its description, is missing parts or was damaged in transit, contact us within 7 days after delivery and provide photos or other necessary evidence. Once the issue is confirmed, we bear the shipping costs in both directions and provide a replacement, a repair or a refund as you request.
4. How to apply: submit a refund request in "My Orders", or email support@lautira.com with the order number and the problem. We will reply with a proposed solution within 3 working days of receiving the request.
5. Return process: once the application is confirmed, please send the product back to the address we provide. After we receive and inspect it, we start the refund within 7 working days. If the product has been damaged by the user, is missing parts or can no longer be sold again, we may agree a deduction of the corresponding cost with you.
6. The time for a refund to arrive depends on the payment channel and the card issuer, and is usually 1 to 15 working days.
7. This section does not affect the statutory rights you have under applicable law.

• Once you have confirmed receipt, you can review the product you bought. The review content (rating and text) is shown publicly together with your masked nickname or an anonymous identifier.
• You confirm that the content you publish is true and lawful and that you have the right to publish it. It must not contain unlawful information, insults or defamation, other people's private information, advertising or traffic-driving information, or content that infringes anyone's intellectual property rights.
• By publishing content you grant us a non-exclusive licence, free of charge, to display, copy, translate and lay out that content on this site for product page display and promotion. The licence ends when you delete the content or close your account, except for reasonable use already made before then.
• We do not review reviews before publication; they are shown as soon as they are posted. If you find unlawful or infringing content, you can report it to support@lautira.com and we will delete or hide it once we have verified it.
• We may delete or hide reviews that breach these terms, and where necessary restrict the commenting feature of the account concerned.

When using this site you must not do any of the following:

• use crawlers, scripts or other automated means to scrape product, price or user data in bulk;
• attack, scan or penetrate this site, or attempt to bypass security mechanisms, rate limits or human verification;
• register accounts in bulk, create fake transactions, place fraudulent orders, or exploit promotion rules to obtain benefits;
• use another person's account without authorisation, impersonate another person, or submit false delivery information;
• upload files containing viruses, trojans or other malicious code;
• make commitments in our name when reselling products from this site, or lead others to believe that you are our authorised agent;
• use this site, any interface it exposes or Google APIs to create, generate or distribute non-consensual intimate imagery (including AI-generated non-consensual intimate imagery, NCI), or to produce face-swap, undressing, nudity or sexualised synthetic media;
• do anything else that breaches laws or regulations, public order and good morals, or harms the lawful rights of this site or other users.

The copyright, trademark rights and other related rights in the page designs, text, images, marks, code and database content of this site belong to us or to the relevant rights holders.

Without our written permission, you may not copy, republish, modify, adapt, sell or otherwise commercially use that content. You may browse, download and print order-related information for your own shopping and non-commercial purposes.

The rights in the avatars you upload and the reviews you publish remain yours; we use them only to the extent necessary to provide and promote the service.

This site may contain links to third-party websites or services (for example, a video player in product details, or Google Sign-In). Those services are provided independently by their operators, who bear the corresponding responsibility; we cannot control their content or their data processing.

When you use a third-party service, that third party's terms and privacy policy apply, and we suggest you read them before use.

• We may temporarily or permanently change or suspend part of the service because of business adjustments, system maintenance, security incidents or events beyond our control. Except in an emergency, we will announce this on the site in advance.
• During system maintenance, ordering, payment or after-sales support may be affected. If maintenance makes it impossible to continue an order, we will help cancel it and refund it in full.
• You can stop using this site and request closure of your account at any time. The provisions of these terms on order fulfilment, limitation of liability, intellectual property and dispute resolution continue to apply after your account is closed.

• We provide the service with reasonable care and ensure that products meet the statutory quality requirements and the description on the product page.
• If we cannot perform, or are late in performing, because of events beyond our control (natural disasters, epidemics, war, government action, network outages, carrier suspensions and the like), we are not liable for breach of contract, but we will notify you promptly and help reduce the loss.
• To the extent the law allows, we are not liable for indirect loss, loss of profit or loss of goodwill. This clause does not exclude or limit the statutory consumer rights you have under applicable law, and does not exempt us from liability for personal injury or property loss caused by our intent or gross negligence.
• Where a product causes personal injury or property damage, the matter is handled under the applicable law on the liability of producers and sellers.

These terms are governed by the law of the place where the Operator is based.

If you are a consumer and mandatory law in your place of habitual residence gives you a higher level of protection, that law prevails to the extent of its scope, and these terms do not exclude the rights you have under it.

If a dispute arises from these terms or from a transaction on this site, the parties should first try to resolve it amicably: you can email support@lautira.com describing the dispute and what you are asking for.

If no agreement is reached, either party may bring proceedings in a court with jurisdiction where the Operator is based. Where applicable law gives you the right to sue in a court where you habitually reside, these terms do not limit that right.

While a dispute is being resolved, both parties should continue to perform the parts of their obligations that are not in dispute.

We may update these terms because of changes in the law, business adjustments or service upgrades, and after an update we will mark the new effective date and version number at the top of the page.

For changes that affect your important rights, we will notify you through a notice on this site or by email before they take effect. If you continue to use this site after a change takes effect, you are taken to accept the updated terms. If you do not agree, you can stop using the site and request closure of your account; orders already placed are still performed under the terms in force when they were placed.

If you have any question about an order, after-sales support, your account or these terms, please contact us:

Operator

Cikian

Contact email

support@lautira.com

Applicable site

https://www.lautira.com

Response time

We reply within 3 working days of receiving your email; for after-sales and dispute matters, within 15 working days.